Customer Service Skill Group

COURSE OVERVIEW

If you have a desire to work within any customer service environment then this course is for you.

This course will give you the skill to deliver exceptional customer service to customers from diverse backgrounds as well as giving key skills for front of house operation such as telephone techniques, emailing etiquette and usage and key skills to be able to solve customer issues.

These skills will be delivered so that they can be utilised in any industry.

PRACTICAL EXPERIENCE AND INDUSTRY NETWORKING

Training is offered in a small class size with face to face practical based training delivered by industry experts.

COURSE DELIVERY

Mixed mode delivery which includes face to face classroom training and self-paced learning.

STUDENT FEE

Funding criteria applies*

This training is subsidised by the NSW Government. Concessions & eligibility criteria applies.
Limited places available.

UNITS OF COMPETENCY

On successful completion of this short course, a Statement of Attainment for the following units will be issued:

ACCREDITED UNITS

• FSKOCM07 – Interact effectively with others at work
• BSBWOR203 – Work effectively with others
• BSBCUS201 – Deliver a service to customers

Units from BSB20115 Certificate II in Business
These accredited units are Nationally Recognised.

h4 NON-ACCREDITED UNITS

• Telephone etiquette
• Electronic communication
• Greeting and resolving customer issues

PATHWAYS

On completion of this short course, you may be able to undertake:

• BSB20115 – Certificate II in Business
• BSB30115 – Certificate III in Business
• BSB30415 – Certificate III in Business Administration