Core Customer Service Fundamentals

COURSE OVERVIEW

What makes you buy from a business? What keeps you coming back? Do you recall a business going over and above for you? Learn those skills today!

This course will assist you to develop your skills to work in customer service and deliver exceptional service to the customer. Learn about meeting customer needs, excelling at your role and how to overcome customer complaints.

This course will be able to develop your skills to give your customers the satisfaction they need and keep them coming back every time.

PRACTICAL EXPERIENCE AND INDUSTRY NETWORKING

Training is offered in a small class size with face to face practical based training delivered by industry experts.

COURSE DELIVERY

This course is delivered over 16 sessions for 8 weeks. Mixed mode delivery which includes classroom and self-paced learning.

STUDENT FEE

Funding criteria applies*

This training is subsidised by the NSW Government. Concessions & eligibility criteria applies.
Limited places available.

UNITS OF COMPETENCY

On successful completion of this short course, a Statement of Attainment for the following units will be issued:

ACCREDITED UNITS

• FSKOCM07 – Interact effectively with others at work
• BSBWOR203 – Work effectively with others
• BSBCUS201 – Deliver a service to customers
• BSBCMM201 – Communicate in the workplace
• BSBPRO301 – Recommend products and services

Units from BSB20115 Certificate II in Business
These accredited units are Nationally Recognised.

PATHWAYS

On completion of this short course, you may be able to undertake:

• BSB20115 – Certificate II in Business
• BSB30415 – Certificate III in Business Administration