Policies and Procedures Riverina Community College

Policies and Procedures

Policies and Procedures

Privacy Policy

The management of Riverina Community College (RCC) is committed to protecting the privacy of personal information which the organisation collects, holds and administers. Personal information is information which directly or indirectly identifies a person. The purpose of this document is to provide a framework for RCC in dealing with privacy and confidentiality considerations.

The purpose of this Policy is to provide a frame of reference in providing and maintaining training services that reflect fair and reasonable opportunity for all clients, regardless of their diversity; allowing everyone to freely participate in the learning environment free from discrimination, harassment, bullying and vilification.

This policy and subsequent procedure provides guidance on the Riverina Community College (RCC) complaints handling process. Complaints can have potential customer service, legal, financial, contractual, industrial, business or ethical implications for RCC so our procedure for managing complaints and feedback provides important information to maintain quality service delivery.

Complaints and Appeals Form

Student Appeal of Assessment form

Fees, Refunds and Transfer Policy

RCC is committed to the application of a fair and reasonable Fees, Refund and Transfer policy. Through the application of this policy the College makes prospective students and clients aware of the College’s fees, charges, refunds and transfer arrangements.

Fee Administration Policy